COVID-19 (Coronavirus)

Posted on Tuesday, June 01, 2021 | News & Announcements

Accessing City Services

We’re here to help you navigate how to access city services safely during the pandemic. You can review the comprehensive strategies in our most recent COVID-19 Preparedness and Response Plan

City Hall Services

Email or Call

We’re here to help. Connect with a department by completing an online form to be contacted by email or call us. Find Department Contact Forms and Phone Numbers here

Drop Box

Drop off payments 24/7. The drop box is located behind City Hall near the De Hoop Avenue entrance.

Drive-Up Window

Make payments, drop off documents and more at the drive-up window. It’s located behind City Hall along the side of the building near the De Hoop Avenue entrance.


City Hall is open to in-person visits with COVID-19 precautionary measures in place. Please stay home if you’re sick to protect our community and follow these other guidelines:

  1. Wear a face covering (View exceptions include fully vaccinated persons, those who medically cannot wear a mask, those under 2 years old, etc.)
  2. Enter through the front entrance off 28th Street SW
  3. Wash your hands regularly

Upon entering City Hall, you will be asked to complete a health questionnaire. You then will be directed to the appropriate department


Public Safety Services

Emergencies Services

Call 911

Police Non-Emergency Services 

Call 616.530.7300

Police Non-Emergency Services

Call 616.530.7314
These include Freedom of Information Act requests, accident reports, firearm permit applications and sex offender registration.


Yard Waste Site

We’re keeping our yard waste site open for your convenience. Visit for more information.


Other City Services

We’re here to help. Connect with a department by phone or complete an online form to be contacted by email. Find Department Contact Forms and Phone Numbers here. In-person appointments can be scheduled with staff.


Water and Sewer Payment Assistance Programs

Payment Plans with Wyoming Treasurer’s Office
Wyoming understands that water is an essential need and continues to offer payment plan options for customers struggling to make full payments. All water and sewer customers are eligible for payment plans. Contact the Utility Billing Office at 616.530.7389 or complete the Treasurer's webform.

2•1•1 Program and Resource Assistance
More utility assistance programs and resources are available. Call 2.1.1 or visit for more information.

City of Wyoming’s Utility Relief Program
Qualifying households can apply for water and sewer bill grant funding that pays up to 6-months of service charges and fees. Download the application. For more information contact 616.261.7145 or email 

To qualify, one must:

  • Live at address of the water bill
  • Have been financially impacted by COVID-19 (anyone in the household)
  • Have less than $5,000 in checking and savings accounts (household)
  • Meet income requirements listed in the table below

Number in Household

Qualifying Income
(Gross Household)


$44,950 or less


$51,350 or less


$57,750 or less


$64,150 or less


$69,300 or less


$74,450 or less


$79,550 or less


$84,700 or less


Public Meetings

We encourage everyone to submit written public comments instead of attending meetings to slow the spread of COVID-19. View our meeting calendar to check for cancellations, public participation procedures, and agendas. 


Vaccinate West Michigan

Hope is on the horizon. After a rigorous testing and FDA approval process, a COVID-19 vaccine is now approved and available in limited supplies in West Michigan and throughout the U.S. Visit for more information. 


Michigan Department of Health and Human Services 

June 1 - Gathering and Face Mask Order
The Department of Health and Human Services issued the Gathering Prohibition and Face Covering Order



COVID Testing Sites

Find a COVID-19 testing location near you.


Temporary Outdoor Restaurant Seating

Mayor Jack A. Poll signed an emergency order that increases outdoor restaurant seating during the coronavirus pandemic. The order is designed to support local restaurants that are reopening with reduced indoor capacity.

To take advantage of the new guidelines, business owners will need to apply and be approved for the expanded seating area.

  1. Before submitting their application, applicants are encouraged to contact staff to discuss their plans and any questions they may have. The Planning Office can be reached at 616.530.7258, Monday through Thursday from 7 a.m. to 5 p.m.
  2. Complete the Application for Development Plan Review
  3. Prepare all necessary attachments listed in the Attachments Checklist for Outdoor Seating Application. Send them to the Planning Office by email at
  4. Once an application with relevant plans and information is submitted to the Planning Office, they will be reviewed for approval. 


Kent County Get Back to Work

Prepare to get back to work with the resources at Find safety guidelines, best practices, and helpful resources like:
- how to make your own mask
- PPE recommendations
- cleaning and disinfecting your workplace
- and more!
Thank you to Kent County Health Department, The City of Grand Rapids, Michigan State University, Spectrum Health, and Meijer for preparing this for our community.


Resources and Services

Follow the Kent County Health Department 

The Kent County Health Department is providing regular updates on the status of COVID-19 locally. They also have great resources on how to prepare your family, school, or business for an outbreak of COVID-19.

Find Meal Sites and Other Resources

Visit the Heart of West Michigan United Way to find meal sites where you can pick up food if you are in need or call 2-1-1 or 1-800-887-1107 to get connected to resources. Now is the time to help others in need, Heart of West Michigan United Way is mobilizing community resources. If you are healthy and able, volunteer to help support our community.

Dental or Medical Services

General Services 

For general medical services, check with your doctor’s office to see if they provide remote appointments (telehealth). Many offices and area medical groups offer remote visits which allow you to visit with a medical professional from the comfort of your home. This reduces your risk of contracting COVID-19.

Sick with COVID-19?

If you think you are ill with COVID-19, call your doctor immediately for screening.


Support Local Businesses and Places of Worship

The measures to slow the spread of COVID-19 are impacting our business community. If you’re able, consider purchasing food-to-go from Wyoming businesses. Many locations also offer gift cards that help with the immediate needs of our business community.

We've created helpful tips for places of worship that wish to provide worship services, review them on our coronavirus and places of worship page

Posted in: News & Announcements