Information Technology Specialist I/II
Department: Information Technology
Department Head: Paul Gerndt, Director of Information Technology
Date Posted: 09/02/2025
Date Closing: 09/14/2025
Wage: $28.79-$35.54 per hour
An Equal Opportunity Employer
The City of Wyoming is seeking a
motivated Information Technology Specialist to join the IT Department. In this
role you will have the opportunity to make a real impact by strengthening our
Service Desk capabilities, solving problems and ensuring staff across the City
have the tools they need to serve our community.
Our IT Department supports the full
range of municipal services—from Public Safety and Public Works to Parks &
Recreation, Finance, and Community & Economic Development and more. When
technology runs smoothly, our community benefits from our work!
About the Role
As an Information Technology Specialist, you will work alongside a team leader
to support city systems, assist staff with hardware and software needs, and
ensure a seamless end-user experience. You will be the key point of contact for
troubleshooting, resolving technical issues, and coordinating with IT staff and
vendors to provide effective solutions.
Responsibilities include:
- Delivering in-person,
over-the-phone, and remote technical support
- Diagnosing and resolving hardware
and software issues
- Assisting with application
installation and maintenance
- Following up with users to ensure
satisfaction
- Other duties and/or projects
assigned
Preferred Skills & Experience
We welcome candidates with a range of skills and backgrounds. The following are
especially valued:
- Strong computer literacy and
troubleshooting ability
- Experience with application
installation and support
- Analytical and problem-solving
skills
- Knowledge of ITIL/ITSM frameworks
- Excellent communication and
interpersonal skills
Preferred Certifications
Candidates holding one or more certifications are preferred, such as:
- CompTIA ITF+, A+, Network+,
Project+
- Microsoft 365 Modern Desktop
Administrator
- Microsoft 365 Teams Support
Engineer
- Microsoft 365 Fundamentals
- Microsoft Teams Administrator
Associate
What We Offer
In addition to exciting, meaningful work in public service, we provide a comprehensive
benefits package, including:
- Four-day workweek
(Monday-Thursday), 38 hours per week (full-time)
- Employer commitment to education,
training, and development
- Paid leave time, including
holidays, sick, vacation, and personal days.
- 12% employer-paid retirement
package which includes a defined contribution and post-employment health plan.
- Comprehensive health insurance with
no deductible
- Employer paid dental, vision, and
life insurance
- Free access to an employee
assistance program
Join Us!
We’d love to hear from you if you are passionate about technology and helping
others, consider joining us! Apply your skills in a dynamic, supportive, and
community-focused environment!
The Information Technology
Specialist I wage range is $28.79 - $35.54 per hour. The Information Technology
Specialist II wage range is $31.33 - $38.39 per hour. Placement into the I or
II level and associated wages are dependent on qualifications and experience.
Employees are eligible for a pay increase following the end of the probationary
period.
Job Descriptions
Information
Technology Specialist I
Information Technology Specialist II
For accommodations during the
application process, please contact Human Resources at hr_fax@wyomingmi.gov.